Large companies have a large flow of requests. Every day, the support service can receive dozens or even hundreds of requests for technical support, and everyone expects a quick response. How fast and complete it will be depends on the communication channel and the method of handling requests chosen by the company. Let's consider the advantages of a ticket system.
Ticket (from English ticket) is a ticket, as well as a request or appeal. Accordingly, a ticket system is a program or cloud service for processing customer requests.
Tickets, similar to regular tickets, provide the user phone number library with the right to have their request considered or the problem resolved as soon as possible. They may concern an error in the service, the presence of a defect, a request for equipment repair, tracking of a postal item, etc. All information on requests is stored in one place, which facilitates processing and tracking.
One of the main features of ticket systems is centralized request management. While requests from users can come in different ways - in person, by phone , by email, in chats on the website or through messengers and social networks. After all, a business usually offers clients several convenient ways to ask for help, and processes everything through an application for calls and messages installed on the computer . Thanks to integration, these different format requests are automatically transferred to a single ticket system.